We just wanted to answer some general questions that people had regarding our earlier fountain pens.
The main question always seems to be “does TWSBI use cheap plastic?”
The answer is No, we don’t. We actually use polycarbonate with a protective coating heat treated onto the pen. This allows for the plastic to have a hard shell, scratch resistant, and clear crystal look.
The follow up question is “then why does the 530/540 model crack in certain areas”
The simple, non chemical answer is; when we first started producing the 530, it was one of the first times experimenting with protective coating around polycarbonate. With this comes the learning curve of the chemical reaction between the heat-treated coating and polycarbonate. Therefore, some people had the experience of a “cracking barrel or holder” on their 530 models and some 540 models.
However, as we moved onto the late 540 model and now the 580 model and all other models; we have addressed, learned, and fixed this issue. The pens now do not have the previous issue anymore. With that said, we are still improving and will always continuously do so with each product we make.
Oh!! and a quick FYI, your product's warranty NEVER runs out!! We will fix and repair it for as long as you want to own it. We back our products and customers 100 percent.
Thank you and happy holidays!!